FAQS
You can return or exchnage the product within 15 days from the order date.
✅Return: The entire amount will be refunded to back to you.
✅Exchnage: You can only exchnge with size,If you want buy something else please retun the product,and place a new order,
✅Refund Is credited to your account within 24-48 hrs of pickup is done, except Sundays
To create a Return or Exchnage open Return or Exchange Product
You can return or exchnage the product within 15 days from the order date.
✅NOTE: Refund Is credited within 24-48 hrs of pickup is done, except Sundays
✅NOTE: For creating the returns for COD you need to select Online Store Credits,the money will not to to store credit.It will be refunded through a paymnet link. (For more detilas open the REFUNDS- When and how will I get my Money/Refund back? )
To create a Return or Exchnage
click on the link below
https://www.mashasleepwear.com/apps/ezy/returns
Please email us with the following detilas. hello@mashasleepwear.com
Exchange Or Return:
order NO
email id:
When you have recived a damaged/different product,please creat the return/exchnage, link below.
https://www.mashasleepwear.com/apps/ezy/returns
24-48 hours after the pick-up is done the refund will be initiated
You will receive a email & text message/whatsapp from us, regarding your refund being credited to your account.
✅Prepaid Orders:
The refund will go to the original Payment Method.If you have used UPI/credit card/Debit card for your purchases ,it will go back to the same card/upi, within 1 to 2 days of pick up.
✅Cod Orders:
You will receive a payment link from Razorpay in your text message & email,after opening the link just enter the account details or the UPI ID the money will be trasfered to that account. (watch the video to undersatnd how to process the cod money it link below)
LINK- https://cdn.shopify.com/videos/c/o/v/b6e721f6ff0f458197893783ed10c602.mp4
Your return is picked up & 72 hours have crossed & you have not received any message from our side regarding a refund please click below.Thank you.
24-48 hours after the pick-up is done the refund will be initiated
You will receive a email & text message/whatsapp from us, regarding your refund being credited to your account.
✅Cod Orders:
You will receive a payment link from Razorpay in your text message & email,after opening the link just enter the account details or the UPI ID the money will be trasfered to that account. (watch the video to undersatnd how to process it link below)
LINK- https://bit.ly/3tvLhSD
Your return is picked up & 72 hours have crossed & you have not received any message from our side regarding a refund please click below.Thank you.
Shipping Charges
✅Prepaid Order- free delivery
✅Cash on Delivery order- 30 Rs
Delivery time follows
🏃2-4 days (Mumbai, Delhi NCR, Chennai, Ahmedabad, Bengaluru, Kolkata and Hyderabad)4-8 days (rest of India)
We ship your order within 24 hours of receiving it (you will get your tracking details on Whatsapp/text message & Email)
To Track order, you need the tracking number,You can find your tracking number @ the following
Whatsapp Message, Check chat history from 9999885943 number
Text message
Email from hello@mashasleepwear.com
Or Open the link and enter the mobile number used while ordering https://www.delhivery.com/
Note: You will only recive the tracking detilas after 24hrs of the order is created
We only take order from the website not from whatsapp or Phone.To place an order you need to create an account and place the order.
We do have Cash on Delivery.
Please watch the videow for more information.
https://cdn.shopify.com/videos/c/o/v/eebbd9aa92c842248de4427edae502d3.mp4
5/9 2nd flr Kirti Nagar Industrial Area,New Delhi-15
+91 9999 88 5943
Please WhatsApp us for further inquiry +919999885943